Careers
Your Future Career with Xytech!
We’re growing! To meet the demand for our premier software, Xytech is looking for outstanding candidates with a passion for success and the skills to work in the fast-paced media and entertainment industry.
We are especially looking for candidates who have prior experience with Xytech’s software products and/or comprehensive experience in media and entertainment. Exceptional candidates are encouraged to submit a cover letter and CV to jobs@xytechsystems.com.
Please send CV in PDF format, thank you.
career opportunities
Current Open Positions
Chatsworth, California
Human Resources Director
Location: Chatsworth, CA
We need a new HR Director to support employment and drive change in the hiring process. The HR Director will be in charge of all hiring processes and oversee all HR activities, also working closely with department heads and management to troubleshoot any issues.
- Oversee and manage daily HR operations
- Oversee the hiring process, including reviewing applicants and conducting interviews
- Collaborate with department heads to identify hiring needs
- Update job descriptions as needed during hiring process
- Continually update the “Careers” page on our website
- Collaborate with department heads to update and initiate employee training
- Research federal and state employment laws and labor policies
- Ensure compliance with employment laws and labor policies
- Negotiate with management regarding employee complaints, payroll, or benefits
- Conduct market research on employee compensation and benefits
- Strategize systems and initiatives for better employee culture
- Communicate all plans and operations progress to board
- Improve communication strategies and channels across departments and between employees/management
- Bachelor’s degree in HRM
- Minimum 6 years professional experience in HR
- Minimum 2 years in HR management
- Strong organizational and time management skills
- Strong interpersonal and written communication skills
- Detail-driven and relationship-focused to foster Xytech’s employment culture
- Life, medical, vision, and dental insurance
- 401(k)
- Paid time off
Sales Operations Specialist | Salesforce Admin
Location: Chatsworth, CA
This is an exciting time for us! We are currently experiencing significant growth, with increased sales of our software products as well as through client migrations. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the industry we serve.
The Sales Operations Specialist provides oversight of a smooth and effective sales process to enable Xytech’s future growth. They will support Xytech’s head of sales to manage sales operations and ensure that processes and systems needed for sales reps and account managers to sell and service customers effectively, are in place and working smoothly.
We are searching for a qualified and resourceful Sales Operations Specialist to support our rapid growth and to ensure smooth and efficient sales operations. The Sales Ops Specialist will have both strategic and administrative responsibilities, including but not limited to overseeing the sales funnel, streamlining and optimizing the sales process, managing sales automation tools (Salesforce.com), managing sales data, reporting on performance, helping develop sales forecasting, and working with leadership to develop organizational goals.
At Xytech, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continue to accentuate our unique culture delivering our unparalleled success.
- Oversight of all operations and administrative duties for the sales organization and its team members.
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Managing sales data and creating reports for management review/meetings. Reports include overall sales and rep performance, opportunity analysis, pipeline reporting, etc.
- Analyzing and reporting on sales trends and working with leadership to develop sales plans/strategies.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible system of record.
- Ensuring processing of sales orders in a timely manner and assisting on customer requests to ensure smooth execution of the sales process (as needed).
- Managing accounts and opportunities within the CRM, following up with sales reps on administrative items, and troubleshooting issues with sales orders, account statuses, and other problems.
- Assisting sales leadership with running pipeline management meetings, quota monitoring/management (as applicable), and in developing sales forecasts for future periods.
Salesforce.com Admin Responsibilities:
- Serve as primary system administrator for the Salesforce.com environment.
- Handle all administrative functions including day-to-day configuration, maintenance of user accounts, reports and dashboards, and workflows, and provide user support.
- Complete regular internal system audits and prepare for upgrades. Maintain Salesforce.com data feeds and other integrations.
- Coordinate evaluation, scoping and execution of new development/change requests to the CRM.
- Work with management to establish processes to support growth and assist with change management initiatives.
- Assist in training of new users and grow adoption of CRM usage across the organization.
- Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.
- Bachelor’s degree in Business, or a related field, or equivalent sales and marketing operations experience.
- An understanding of sales operations/principles and metrics is desired.
- Hi-tech or software business/company experience desired.
- Excellent knowledge of MS Office and Salesforce.com; comfortable learning new systems, as needed.
- Strong analytical, organizational, and time management skills. Excellent project management skills and a positive attitude desired.
- Excellent written and verbal communication skills, interpersonal skills, ethics, and cultural awareness.
Salesforce.com Admin Qualifications:
- com Certified Administrator (ADM201) and/or Salesforce Certified Advanced Administrator (ADM211) preferred.
- Sales Cloud, Service Cloud and Developer certifications desired.
- 2-3 years of experience as a Salesforce Administrator desired.
- Experience in performing Salesforce upgrades and ensuring successful integration.
- Ability to create and maintain Salesforce databases, and knowledge of importing sales data and generating Salesforce reports.
- Proficiency in creating Salesforce profiles, allocating roles, and managing access.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Ability to design and implement new processes and facilitate user adoption.
Software Support Representative
Location: Chatsworth, California
We are expanding our Support team and have an opening for team player with the ability to manage teams and projects, and not afraid to roll up the sleeves to do any task the project may require.
- Understand Support department goals and aggressively work to meet them.
- Work with other company department members to achieve customer satisfaction.
- Assist Clients in finding creative solutions and workarounds for perceived ‘gaps’ in the product.
- Assist Clients in any support-related issue they may have and manage the issue through resolution.
- Escalate issues which may negatively impact customer satisfaction.
- Take incoming support calls, emails, and faxes from customers related to MediaPulse and other Xytech products.
- Accurately log all calls, actions, and customer information into our proprietary call management system.
- Troubleshoot all customer issues in a consistent and effective manner.
- Be able to research and resolve issues independently and logically.
- Clearly understand customer issues in order to attempt replication of the issue internally and/or prior to seeking assistance from others.
- Keep clients informed on the status and progress of their open items.
- Actively participate in our skill development program which includes customer service skills, training on the applications we develop, and training on other software related to the support of Xytech’s product line.
- Maintain a working knowledge of computer hardware, operating systems, and software including; Windows applications, Printer drivers, ODBC, Terminal Services, SQL Server, Soap API, AWS and Azure hosting solutions, etc.
- Work with QA to find bugs, and test new features. Suggest improvements in our software.
- Be available to be “on call” for remote support coverage via cell phone and remote computer access if needed.
- Assist with special projects as requested.
- 1-3 years of work experience in a software support environment
- Experience in delivering excellent customer service
- Possess strong technical problem- solving skills
- Excellent verbal and written communication skills
- BA/BS in Computer Sciences or related field is a plus
- Experience with Xytech MediaPulse or Enterprise products is a plus
Solutions Consultant
Location: Chatsworth, California
Our team of Professional Services Consultants are responsible for all our MediaPulse system implementations.
Solutions Consultant key roles include:
- Knowledge of Xytech’s resource management software, MediaPulse
- Knowledge of MediaPulse solutions including but not limited to the management of Jobs, Work Orders, resources, personnel, costing and invoicing, asset and titles, automated workflows
- Managing client business road mapping and technical requirements to produce “as-is” and “to-be” design documents, and identify key performance indicators
- End-to-end management of client implementation process of MediaPulse
- Coordinate and manage internal Product, IT and programming teams to design and configure systems
- Responsible for the process change training and software go-live
- Successfully communicate clear expectations for clients implementation, including expectations for external and internal stakeholders, allowing clients to quickly realize the return on investment
- 3+ years of experience in a consulting or BA role, including requirements gathering and analysis.
- Exceptional time management and organizational skills, and ability to handle multiple simultaneous project timelines, deliverables, and budget.
- Knowledge of one or more Media & Entertainment sub-domains, such as production and post-production workflows, Digital Asset Management, supply chain, digital content broadcast, etc.
- Ability to occasionally travel to customer sites within mainland US.
- Strong verbal and written communication skills.
- Preferred Qualifications:
- 5+ years in a consulting role.
- Hands-on programming and systems configuration experience.
- Experience in Project Management and knowledge of SDLC.
- Experience working with cross-functional, geographically distributed teams.
- Prior MediaPulse experience is a plus.
- Bachelor’s degree in Computer Science or related technical field.
Software Tester QA
Location: Chatsworth, California
- This position will service Xytech’s software testing and quality assurance efforts, reporting to the Director of Quality Assurance
- The software products developed by Xytech are deployed at major studios and broadcasters around the world and employ the latest development technologies and tools
- Interact with product managers and software developers to ensure that all products are satisfying the stated functional and technical requirements
- Using established test and troubleshooting techniques, collaborate with the QA team to maintain and improve existing software solutions
- Keep detailed records of testing procedures and results and communicate these findings to other team members
- Contribute to product and process improvements and refinement of QA best practices
- Previous software testing and/or software quality assurance experience with multi-user client-server applications (1+ years)
- Associate or Undergraduate degree (preferably in Computer Sciences or a related field) or equivalent work experience
- College GPA above 3.0
- Possess strong problem solving skills
- A self-starter that is comfortable working in an agile, fast-paced environment
- Ability to follow a detailed plan, and able to easily adapt to change
- Excellent English language written and verbal communication skills
- Ability to manage multiple projects simultaneously
- Ability to work well within group or individually on projects
- Proactive troubleshooting, listening and problem solving skills
- Experience with Microsoft SQL database concepts
- Strong knowledge of Quality Assurance methodologies including functional application testing, system integration testing, release testing, and User Acceptance Testing
- Ability to manage multiple projects simultaneously
- Ability to work well within group or individually on projects
- Proactive troubleshooting, listening and problem solving skills
- Experience with Microsoft SQL database concepts
- Strong knowledge of Quality Assurance methodologies including functional application testing, system integration testing, release testing, and User Acceptance Testing
Plantation, Florida
Software Support Analyst
Location: Plantation, FL
This is an exciting time for us! We are currently experiencing significant growth, with increased sales of our software products as well as through client migrations. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the industry we serve.
The Software Support Analyst provides problem-solving and communication skills to combine knowledge of our products with their analytic and technical skills to provide superior assistance and issue resolution to customer inquiries via telephone, email, and customer portal submissions.
We are searching for a qualified and resourceful individual to support our client base on the ScheduALL product line with a future transition into the MediaPulse product line.
The Software Support Analyst will have both technical and administrative responsibilities, including but not limited to providing exceptional customer service in a professional and timely manner, the update of the issue tracking system to reflect communications and next communication follow-up date, and keeping the ScheduALL Operations Manager informed of key issues which may affect customer relationships.
At Xytech, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continue to accentuate our unique culture delivering our unparalleled success.
The position is slated for Monday through Friday normal workdays, from 0900 to 1800 Eastern with a 1-hour lunch break. Consideration will be given for applicate work period of Sunday through Thursday, between 1:00 PM – 10:00 PM Eastern Time Zone after training. This position will be expected to perform on-call (after work hours) services for a 7-day period rotating between other Support Analysts to answer emergency calls.
- Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.
- Excellent interpersonal skills, ethics, and cultural awareness.
- Strong analytical, organizational, and time management skills.
- Working knowledge of the most current and 2 versions back of Windows Operating System and Microsoft SQL Server.
- Working knowledge of Microsoft 365 (Outlook, Word, Excel, One Drive, Teams), Zoom, Ring Central.
- 2-4 years’ work experience in a software support desk environment and customer service
- Excellent verbal and written communication skills in English – proficiency of the English language at a native or business level
- Familiarity with HTML constructs
- Experience with ScheduALL products a plus
- Experience in a broadcast scheduling environment a plus
- Experience with SQL programming (1) MS SQL Server (2) Oracle a plus
- Familiarity with at least one programming language … C+, C#, .Net, XML a plus
- 1-3 years of work experience in a software support environment
- Experience in delivering excellent customer service
- Possess strong technical problem- solving skills
- Excellent verbal and written communication skills
- BA/BS in Computer Sciences or related field is a plus
- Experience with Xytech MediaPulse or Enterprise products is a plus
Holborn, London
Software Support Analyst
Location: London (Holborn)
This is an exciting time for us! We are currently experiencing significant growth, with increased sales of our software products as well as through client migrations. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the industry we serve.
The Software Support Analyst provides problem-solving and communication skills to combine knowledge of our products with their analytic and technical skills to provide superior assistance and issue resolution to customer inquiries via telephone, email, and customer portal submissions.
We are searching for a qualified and resourceful individual to support our client base on the ScheduALL product line with a future transition into the MediaPulse product line.
The Software Support Analyst will have both technical and administrative responsibilities, including but not limited to providing exceptional customer service in a professional and timely manner, the update of the issue tracking system to reflect communications and next communication follow-up date, and keeping the ScheduALL Operations Manager informed of key issues which may affect customer relationships.
At Xytech, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continue to accentuate our unique culture delivering our unparalleled success.
The position is slated for Monday through Friday normal workdays, from 0900 to 1800 GMT/BST with a 1-hour lunch break. This position will be expected to perform on-call (after work hours) services for a 7-day period rotating between other Support Analysts to answer emergency calls.
- Manage customer concerns made through calls on the support line, support email or the web-based customer support portal.
- Perform analysis, investigation/testing and troubleshooting of software and system functionality, integrations, product feature-functions and software adoption issues.
- Assist clients with product updates as may be necessary.
- Testing updated versions of the software and advising customers of version availability if an issue resolution results in a product update, along with the delivery of an update as necessary.
- Insuring the gathering of complete information regarding an issue for a pathway into professional services or hosted consulting, pre-sales, development, or product management.
- Sharing workload and discoveries between the customer service team.
- Ability to handle high volume of calls/email/web events.
- Update the support ticketing system with all information necessary to effectively evaluate the request in the event of escalation to development.
- Confirm client’s system status/versions/database on each call to ensure the ticketing system presents the most current information.
- Provide confident, patient, and empathetic communications with clients.
- Keep succinct, accurate, and informative notes in the service tracking system.
- Escalate any negative impacts on customer satisfaction to management in a timely manner to support good customer relations.
- Meet next communication dates on support tickets to ensure the client is kept up to date on the status/progress of their concern.
- Review application/system logs provided as a part of the analysis and assist clients with securing these logs and videos of the actions displaying the issue when possible.
- Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.
- Excellent interpersonal skills, ethics, and cultural awareness.
- Strong analytical, organizational, and time management skills.
- Working knowledge of the most current and 2 versions back of Windows Operating System and Microsoft SQL Server.
- Working knowledge of Microsoft 365 (Outlook, Word, Excel, One Drive, Teams), Zoom, Ring Central.
- 2-4 years’ work experience in a software support desk environment and customer service
- Excellent verbal and written communication skills in English – proficiency of the English language at a native or business level
- Familiarity with HTML constructs
- Experience with ScheduALL products desired
- Experience in a broadcast scheduling environment desired
- Experience with SQL programming (1) MS SQL Server (2) Oracle desired
- Familiarity with at least one programming language … C+, C#, .Net, XML desired