Careers

The Sales Operations Specialist provides oversight of a smooth and effective sales process to enable Xytech’s future growth. They will support Xytech’s head of sales to manage sales operations and ensure that processes and systems needed for sales reps and account managers to sell and service customers effectively, are in place and working smoothly.

We are searching for a qualified and resourceful Sales Operations Specialist to support our rapid growth and to ensure smooth and efficient sales operations. The Sales Ops Specialist will have both strategic and administrative responsibilities, including but not limited to overseeing the sales funnel, streamlining and optimizing the sales process, managing sales automation tools (Salesforce.com), managing sales data, reporting on performance, helping develop sales forecasting, and working with leadership to develop organizational goals.

At Xytech, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continue to accentuate our unique culture delivering our unparalleled success.

• Oversight of all operations and administrative duties for the sales organization and its team members.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Managing sales data and creating reports for management review/meetings. Reports include overall sales and rep performance, opportunity analysis, pipeline reporting, etc.
• Analyzing and reporting on sales trends and working with leadership to develop sales plans/strategies.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible system of record.
• Ensuring processing of sales orders in a timely manner and assisting on customer requests to ensure smooth execution of the sales process (as needed).
• Managing accounts and opportunities within the CRM, following up with sales reps on administrative items, and troubleshooting issues with sales orders, account statuses, and other problems.
• Assisting sales leadership with running pipeline management meetings, quota monitoring/management (as applicable), and in developing sales forecasts for future periods.

Salesforce.com Admin Responsibilities:

• Serve as primary system administrator for the Salesforce.com environment.
• Handle all administrative functions including day-to-day configuration, maintenance of user accounts, reports and dashboards, and workflows, and provide user support.
• Complete regular internal system audits and prepare for upgrades. Maintain Salesforce.com data feeds and other integrations.
• Coordinate evaluation, scoping and execution of new development/change requests to the CRM.
• Work with management to establish processes to support growth and assist with change management initiatives.
• Assist in training of new users and grow adoption of CRM usage across the organization.

• Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.
• Bachelor’s degree in Business, or a related field, or equivalent sales and marketing operations experience.
• An understanding of sales operations/principles and metrics is desired.
• Hi-tech or software business/company experience desired.
• Excellent knowledge of MS Office and Salesforce.com; comfortable learning new systems, as needed.
• Strong analytical, organizational, and time management skills. Excellent project management skills and a positive attitude desired.
• Excellent written and verbal communication skills, interpersonal skills, ethics, and cultural awareness.

Salesforce.com Admin Qualifications:

• com Certified Administrator (ADM201) and/or Salesforce Certified Advanced Administrator (ADM211) preferred.
• Sales Cloud, Service Cloud and Developer certifications desired.
• 2-3 years of experience as a Salesforce Administrator desired.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Ability to create and maintain Salesforce databases, and knowledge of importing sales data and generating Salesforce reports.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Ability to design and implement new processes and facilitate user adoption.