Support

24/7 support from teams in the US and Europe

Our 25-plus years of experience supporting the world’s largest broadcasters, studios and media services organizations is a huge benefit to our clients. Xytech’s Support Representatives have deep industry and technical experience, allowing them to quickly handle support questions, updates and upgrades. Our team is trained to handle unique configurations, bringing customized support to your organization. All support requests are logged into our custom Issues Tracking System, and any question they are not able to answer quickly is immediately escalated through our organization.

Xytech maintains support centers in Mission Hills, CA and London, UK. Manned 24/7/365, support is also available for our mission critical systems.

A key advantage to a Xytech Support agreement is access to our product enhancements. We release new functionality three to four times a year, as we continue to evolve our products to the ever changing needs of today’s broadcasters, media services companies and studios. All new functionality is developed in cooperation with our clients in every phase of the development cycle.

  • Our account executives know exactly what equipment and facilities they have available to them across all our business units, so we don’t leave any money on the table.

    Richard Duke
    Vice President and Owner
    All Mobile Video

  • Starting up a brand new business at MediaCityUK was a massive undertaking. In planning for the wide range of sophisticated needs at dock10, we looked for a solution that had a proven track record, flexibility, powerful functionality, and efficiency. MediaPulse was the obvious answer for us; it is a powerful platform that helps us manage our resources and information easily and effectively.

    Andy Waters
    Head of Studios
    dock10 (London)

  • Just as we can see detailed production information while a show is being produced, we can share that information with our customers. That enables them to make timely decisions to help contain their costs while their productions are underway. We can now provide better customer service and increase customer satisfaction and competitiveness.

    David Strouse
    Director of Finance
    CBS Television City (Los Angeles)

  • As a studio complex that stretches over 2.45 hectares and offers the entire production and post production service spectrum, we required the most efficient, effective, and powerful solution available. We evaluated MediaPulse and found it to be the perfect fit for us. From scheduling stages and crew, to the hire of equipment, to final invoicing, it makes our job easier.

    Paul Mainwaring
    CEO
    Avalon Film & Television Studios (New Zealand)

  • The planning and deployment of MediaPulse clearly demonstrated technical expertise, team work, and a focus on getting the job done. Xytech helped us deliver a crucial system, and the manner in which the integration was executed was exemplary.

    Lynne Chernow
    SVP of Application Development
    HBO (New York)

  • MediaPulse brings a new level of control to the business. We have visibility into every aspect of our operations.

    Richard Duke
    Vice President and Owner
    All Mobile Video

  • We looked for a solution that had a proven track record, flexibility, powerful functionality, and efficiency. MediaPulse was the obvious answer for us; it is a powerful platform that helps us manage our resources and information easily and effectively.

    Andy Waters
    Head of Studios
    dock10 (London)

  • MediaPulse gives me sanity − with two clicks, I have the information I need. Our booking process goes smoothly and no one has to go crazy trying to figure out who is doing what and when. It is making our lives easier.

    Paula Moscardo
    Creative Services Controller
    Viasat Broadcasting UK Ltd (London)