type of Service
Our 30-plus years of experience supporting the world’s largest broadcasters, studios and media services organizations is a huge benefit to our clients. Our Support Representatives have deep industry and technical experience, allowing them to quickly handle support questions, updates and upgrades. Our team is trained to handle unique configurations, bringing customized support to your organization. All support requests are logged into our custom Issue Tracking System, and any question not able to answered quickly is immediately escalated through our organization.
A key advantage to a Xytech Support agreement is access to our product enhancements. We release new functionality three to four times a year, as we continue to evolve our products to the ever changing needs of today’s broadcasters, media services companies and studios. All new functionality is developed in cooperation with our clients in every phase of the development cycle.