overview
Managed Services & Hosting
With Xytech’s Managed Services, there are tremendous cost savings for MediaPulse upgrades. Xytech manages the entire process including test databases, site-specific test cases, and orientation to new features.
TYPE OF SERVICE
Managed Services Info
Azure automatically monitors your individual database instance and performance notifications are received and actioned by Xytech Engineers. These notifications include performance and configuration monitoring.
Standard
Standard Managed Services consist of platform updates, MediaPulse annual upgrades, service packs, and backups. Xytech’s expert staff will manage and modify screen layouts to give your users a custom fit. Orientation sessions for new features will keep you up to date on the latest functionality within MediaPulse to ensure your facility is leveraging Xytech’s incredible new features.
Plus
Plus Managed Services include all the Standard Managed Services plus user and security management and the configuration of new custom fields as your business needs change.
Premium
Premium Managed Services adds complete Application Administration support to Standard and Plus Managed Services. A test database is provisioned for you and site-specific test cases are used for Quality Assurance, every time new versions and service packs are installed.