XYTECH SUPPORT

Our 21 years of experience supporting the world’s largest broadcasters, studios and media services organizations is a benefit to our clients. Xytech’s Support Representatives have deep industry and technical experience, allowing them to quickly handle support questions, updates and upgrades. All support requests are logged into our custom Issues Tracking System, and any question they are not able to answer quickly is immediately escalated through our organization.

Xytech maintains support centers in Mission Hills, CA and London, UK. Support is available to all clients, 24/7/365, with Service Level Agreements driving response times.

A key advantage to a Xytech Support agreement is access to our product enhancements. We release new functionality three to four times a year, as we continue to evolve our products to the ever changing needs of today’s broadcasters, media services companies and studios. All new functionality is developed in cooperation with our clients in every phase of the development cycle.

• CLIENT LOGIN
• SCREEN SHARING
• SUPPORT REQUESTS
• SUPPORT CONTACT

Clients with active support contracts may use our Support Portal to view the status of open support issues or programming requests, download patches and upgrades, download new feature lists, or view other support related information.

Access the Xytech Client Support Portal

If you need password reset, please call the US office at 818-698-4900 or the UK office at +44 (0) 20 7903 5164.

EASY ASSIST SCREEN SHARING

To use this service requires Live meeting be installed on each local client. Please click  here to download and install Live meeting before selecting your representative. You may need to contact your systems administrator to complete this.

Select your Representative from list below  Chris  J. Sweat  Monica  CChada  Juan  Sean  Edward  Kirsty  Zeyd  John  McKinley

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SUPPORT REQUEST FORM

Send your technical question to the Xytech Systems' support team. We will respond within four business hours. If this issue is critical, we recommend you call one of our offices directly.

* All fields are required.

* Name   

* Company   

* Phone   

* E-Mail  

* Product
Xytech Enterprise MediaPulse Xytech Express Media Pulse Distributed MediaPulse Express MediaPulse Pipeline Media Pulse Transmission Xytech FMS

* Version  

* Do you have an existing support contract?
Yes No Evaluation

* Problem Summary

* Provide all relevant details including, if any, error codes received.

    

SUPPORT CONTACT

• Mission Hills CA
  Corporate Headquarters
  Xytech Systems Corporation
  15451 San Fernando Mission Blvd
  Suite 400
  Mission Hills, CA 91345 USA
  Tel +1 818-698-4900
  Fax +1 818-698-4901
  E-Mail: support@xytechsystems.com
  

• Europe
  Xytech Systems UK, Ltd.
  (Supporting the EMEA regions)
  Gainsborough House
  81 Oxford Street
  London, W1D 2EU
  United Kingdom
  Tel +44 (0)20-7903-5170
  Fax +44 (0)20-7903-5169