XYTECH SERVICES
Xytech’s Professional Services will maximize your return on investment with our unique combination of industry expertise, best practices, and partners. Our service solutions encompass all cycles of the solution – from requirements gathering and configuration design to interface strategy. Our deeply experienced team will align the needs of your IT, operations and financial sectors into a comprehensive solution.
Our team of Solution Consultants represents years of media services and broadcast experience combined with deep technical expertise and intensive product training. This invaluable combination enables Xytech to clearly understand your organization’s goals and bring to bear our insight into the implementation and delivery of each project.
Client Partnership is achieved through a clear communication framework. Xytech clearly understands your needs and provides the proper mix of products and services to best achieve objectives in a timely and cost effective manner. This brand of partnership has allowed Xytech to create trusted relationships with our clients that span decades.
Our Solution Consultants are expert in the industries we serve, are well versed in current technology, and have a deep technical understanding of our MediaPulse platform. In tandem with your internal team, we create requirements, workflows, interface design documents and key performance indicators, and use these as the basis for our system configuration. Requirements are mapped to MediaPulse functionality, and MediaPulse features are configured into business workflows. As a result, the goals of each implementation are clearly understood by all parties and a successful implementation is promptly achieved allowing you to quickly realize your return on investment.
After implementation, we will stay engaged with you to make certain the solution is adopted by the user community and is achieving the anticipated results.
Our certified team of Project Managers will work with project stakeholders to effectively manage your project through all cycles of the timeline. Frequent communication and transparent processes, driven by our process documentation and planning tools, allow Xytech to either fold into your project management organization or govern the entire project. Each project is individually assessed, and resources are applied to ensure that goals are achieved on time and on budget.
Xytech’s configuration process is delivered by our world class team of Solution Consultants, Project Managers, and Integration Engineers to ensure MediaPulse is brought to life as soon as possible with a configuration that supports your goals and optimizes your operations. This is the key aspect of any purchase, and our Professional Services Group is made up of industry experts with a deep knowledge of current technology and extensive training in the MediaPulse platform.
After your MediaPulse System is configured, our account management team will continue to work with you to make sure rapid user acceptance has been achieved, that the system performs as promised, and that the system is poised to evolve as your needs change.
